JOBS at DIRECTWITHHOTELS

[Ms.Moderator]

INFORMATION TECHNOLOGY SUPPORT SERVICE

Title: Information Technology Manager
Requirement(s): 1

Required Qualifications:
Bachelor's degree required; Degree in Computer Engineering, Science, Business (or other with equivalent work experience)
Have a minimum three (3) years experience as an IT Manager
With open source computing environment experience
Must have strong familiarity and experience with the following operating systems, software installation, setting up, maintaining server configuration, monitoring uptime and space availability and able to provide recommendation and action planning: FreeBSD 6.1, Fedora 9.0, CentOS 5.0, QMail (SMTP, POP3), Apache 2.20, MySQL – Server 4.0.26, MySQL Client 4.0.26, Mail – SpamAssassin, PERL 5.8.8, PHP – 4.4.2_1, Webmin 1.290.2, Nagios 2.2 and higher, Samba 3.0.24, DHCP, phpmyAdmin, Bind – Libs
Knowledgeable and have experience in setting up network environment, setting up network configuration in the following network connection protocols, legacy devices, routers: Wireless and Wired Network, Cisco (3825, 1841, 3790, 2960) Routers and Switches, ASA FW 5510 Router, AT GS 950-1, AT GS 950-2, AT GS 950-3 Switches, IP VPN (Protocol), DMZ, Firewall, NAT/VPN Server, File Server WINS, Directory Server DHCP, Local Area Network, PSTN, VOIP Gateway, IP Network, IP Phone, IP PBX, WLAN Capable Mobile Phone, Analog Trunks, Internet, Local Servers, Backup, DNS, Routers
Must understands and knows how to interpret network diagram, data extracted from the monitoring tool, provides report with recommendation and action plans
Background in ISO 9001:2000 (Quality Management System), ISO 27001:2005 (Information Security Management System), ISO/IEC 20000-1:2005 (Information Technology – Service Management) is a plus

Essential Job Responsibilities:
Develops procedures, processes, policies and work instructions that are compliant to the documentation standard set by the company
Set team metrics to align with the accomplishment of the Wildly Important Goal (WIG)
Ensures all the team members adheres to the documented procedures, policies, processes and work instructions all the time
Establish unity of purpose and direction which the team can become fully involved in achieving the DirectWithHotels and ITS team’s wildly important goals (WIGs)
Develops and maintains system security plans and contingency plans for all IT systems and major applications for which he or she is responsible
Participates in risk assessments to periodically reevaluate sensitivity of the system, risks, and mitigation strategies
Works out current and future IT needs by consulting with people at all levels about the current work systems and deciding how improvements could be made


Analyze the information needs of an organization and develop technological solutions to satisfy those needs
Prepares or directs IT policy and plan strategy development
Conducts and facilitates weekly Team WIG Session and align team goals with DWH’s Wildly Important Goal
Oversees network and server management activities such as troubleshooting connectivity problems; installing and maintaining routers; updating of users (adding/terminating); assigning rights and access; resetting passwords; establishing e-mail addresses account; assessing and reporting operations status; performing backups and restores
Must be able to clearly see the pros and cons of certain courses of action, and be able to choose and negotiate a compromise which best serves the organization in the long run.
Must be able to withstand pressure from various groups with competing objectives and be willing to take a stand for a course of action that is in the long-run best interests of the organization
Implements Best Practice ITIL (Information Technology Infrastructure Library) approach in DirectWithHotels
Able to provide effective control and continual improvement of IT service management activities
Ensures adequate and reliable IT support services
Effective monitoring and continual improvement of IT support services
Manages on time accomplishment and quality delivery of ITS led projects

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PERFORMANCE MAXIMIZATION BUSINESS UNIT

Title: Revenue Management Associate
Requirement(s): 4

Required Qualifications:
College graduate with a degree in Business Administration, Marketing or any related course.
At least two years of solid experience in customer relationship management and/or sales & marketing.
Must have good working knowledge of Microsoft Office application such as MS Word, Excel, Powerpoint, etc.
Must have good working knowledge of the Internet.
Must have strong leadership skills, good judgment and initiative
Customer relationship management, marketing and public relations, project management, communication and organizational skills. Sales skills are an advantage
Must have strong analytical skills which will be the basis for coming up with recommendations to ensure hotel website's performance is continuously improving

Essential Job Responsibilities:
Conduct weekly Performance, Availability, BRO and Collaboration Analysis for portfolio of hotels.
Ensure profitability by maximizing C2B performance through Availability, BRO and guest-friendly cancellation policies.
Regularly send Reservations Performance Reports to hotel clients on a monthly basis and provide recommendations based on hotel website’s data to address areas for improvement.
Provide valuable inputs for continuous improvement of GI, HI and DWH Directory. Includes QA and UAT.


Regularly coordinate with Sales Partners with regards to Hotel performance updates and support needs.
Conduct research as required by activities that contribute to the WIGs.
AdHoc tasks that may be assigned by Unit Leads, Vice President for Performance Maximization or Executive Management.
Must have strong analytical skills which will be the basis for coming up with recommendations to ensure hotel website's performance is continuously improving


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Title: Reservations Management Associate
Requirement(s): 1

Required Qualifications:
Bachelor’s/College Degree in Business Administration, Marketing or any related course
At least customer service background or hotel reservations experience
Excellent communication skills
Knowledgeable of Microsoft Office application
Sales skills an advantage

Essential Job Responsibilities:
Handle reservations management concerns
Ensure quick turn-around time in replying to customer concerns
Responsible in processing reservations of customers
Implement proper customer service
Responsible for maintenance and safe keep of records


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Title: Web Usability Specialist
Requirement(s): 2

Required Qualifications:
Strong background and work experience in web design, usability and development
Expertise in the following technology: HTML, Javascript, CSS and Macromedia Flash
Expertise in the following tools: Adobe Photoshop 7, Marcromedia Dreamweaver and Macromedia Flash
Strong artistic and visualization background
Programming ability, working knowledge in vector graphics and search engine optimization and marketing principles an advantage
Knowledge in script validation using W3C standards, PHP, My SQL, Java Script and Photoshop (an advantage)

Essential Job Responsibilities:
Conceptualize, design, develop and maintain hotel websites and landing pages
Properly optimized and branded
Simple to use
Conceptualize, design and execute other online and offline marketing materials including, but not limited to, eDMs, print collateral, promotional collaterals etc.
Develop marketing plans for new hotels and ensure proper implementation of recommended action items
Participate in analyzing monthly L2C performance of hotels; participate in planning session and be able to come up with recommendations for improvement

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Title: Link Popularity Specialist
Requirement(s): 1

Required Qualifications:
College graduate of any course
Ability to complete assigned tasks within deadline
Should be a Team Player, fast leaner and is willing to be trained
Can work under pressure and under minimal supervision
Internet Savvy
Experience in link building an advantage but not required

Essential Job Responsibilities:
Submit link to search engines, directors, article sites and social book marking sites
Monitor and maintain all link building initiatives and maximize its performance in terms of increased link popularity and ranking in Search Engine Results Page (SERP)
Develop marketing plans for new hotels and ensure proper implementation of recommended action items
Help build a reputable and functional list of related sites for link building and submission activities
Work with team in developing Search Engine Marketing plans/strategies in support of our clients business objectives
Has to comply with documented process and work instructions
Strictly conform to QA standards set by the company and as part of ISO documentation
Recommend corrective/preventive actions to ensure quality of products processes and services
Participate in the identification of potential areas for process improvement that helps achieve the defined company and team goals

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Title: SEO Specialist
Requirement(s): 1

Required Qualifications:
College graduate of any course
Minimum of 2 years experience in Search Engine Optimization and Internet Marketing
Proficiency in HTML, Dreamweaver and CSS
Programming ability, working knowledge of Adobe Photoshop and Marketing principles is an advantage

Essential Job Responsibilities:
Define, conceptualize and implement strategies and activities that will maximize traffic to Hotel Websites
Ensure that all activities are aligned with the overall Online/Internet and Offline Marketing Campaign goals and strategy as agreed upon by the Attract-Convert Performance
Accurate track and analyze performance of all traffic-generating activities (press release and articles distribution, email marketing, PPC and Organic Campaign)
Keep abreast with changes in the Search Engine Marketing industry and quickly adapt strategies to the latest developments in the Search Engine Optimization
Has to comply with documented process and work instructions
Strictly conforms to QA standards set by the company and as part of ISO documentation
Recommends corrective/preventive actions to ensure quality of products, processes and services
Participates in the identification areas for process improvement that helps achieve the defined company and team goals


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LAUNCH BUSINESS UNIT

Title: Web Designer
Requirement(s): 1

Required Qualifications:
Must possess at least a Bachelor’s/College Degree in Information Technology, Computer Science, Fine Arts, Design or equivalent
At least two year solid experience in designing for web-based applications and/or websites
Knowledgeable in PhP, Div-based layout (tableless) and Web Usability
Expert in Adobe Photoshop, Macromedia Dreamweaver and FTP tools
Highly creative with good conceptualization and branding skills
A team player-dynamic and willing to collaborate with team members

Essential Job Responsibilities:
Develop and deliver top-quality design for websites and landing pages on or before the specified deadline
Collaborate with Web Copywriters during the branding conceptualization
Support the Unit and Team’s goals and achieve individual goals and metrics
Should be detailed-oriented and error-free in files management when uploading/downloading to servers
Expected to contribute to the continuous improvement of Web Development processes, guidelines and tools
Achieve other goals, metrics and KPIs set of Copy production

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SALES AND MARKETING BUSINESS UNIT

Title: Remote Sales Manager
Requirement(s): 1

Required Qualifications:
College graduate with a degree in Business Administration, Marketing or any related course
With three years experience in the Hospitality or Call Center Industry and under the managerial level
Preferably with business to business exposure

Essential Job Responsibilities:
Develop and manage an effective outbound sales team (including production of call scripts)
Set and ensure that outbound sales targets are met, in line with our overall sales targets
Oversee daily activities of the remote sales team
Support the development of staff through coaching, training, and constructive feedback. Work with supervisor to identify areas where additional staff training is required.

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Title: Remote Sales Associate
Requirement(s): 2

Required Qualifications:
College graduate with a degree in Business Administration, Marketing or any related course
With two years experience in the Hospitality or Call Center Industry
Preferably with business to business exposure

Essential Job Responsibilities:
Principal responsibility is to submit target number of hotels to Launch
Conduct research on Lead information
Furnish call prep form and update SOS Lead database
Identify the need and opportunity to sell
Able to close the sale and send subscription Agreement to the Client

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Title: Sales Associate
Requirement(s): 3

Required Qualifications:
College graduate with a degree in Business Administration, Marketing, Hotel and Restaurant Management or any related course
Must have good working knowledge in Microsoft Office applications such as MS Word, Excel, Powerpoint, etc.
Good working knowledge of the Internet
Experience in working in a hotel’s reservation office or in an Internet-dependent BPO organization is an advantage



Essential Job Responsibilities:
Participate in Sales Partner management activities that shall help achieve the team and the company’s Wildly Important Goals
Individual Sales Partner management pillar document representative
Perform pre-launch activities-complete HIS;
Verify hotel information (hotel info, FTP, DNS)
Organize hotel photos
Create hotel’s account on Control Panel
Pre-configure data on the Hotelier Interface
Assist Sales Partners in training the client how to use the Hotelier Interface and create marketing brief for the Launch team
Do follow-ups with the client as necessary
Coordinate with the Launch Team and relevant Revenue Manager

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Planning and Accountability Support Service - RTSS

Title: Copywriter
Requirement(s): 1

Required Qualifications:
Graduate of Communication Arts, Journalism or any writing related course
Writing experience in various forms and formats such as web-based and SEO Copywriting, Technical Writing and Training
Experience in the hospitality industry an advantage
Flexible and highly adaptable to the variety of copywriting requirements

Essential Job Responsibilities:
Write and edit website contents, articles, press releases, blog forum and other social media posts – utilizing acquired SEO and Web usability knowledge/best practices
Technical writer including copy development for software products, training manuals, work instructions, template development and project documentation
Facilitation of RTSS initiatives team and project planning, project management, research and quality control developed collateral


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HUMAN CAPITAL MANAGEMENT SUPPORT SERVICE

Title: Human Capital Management Associate (Capability Building)
Requirement(s): 1

Required Qualifications:
College graduate with a degree in Psychology, Human Resources or equivalent experience
Must have at least 2-3 years experience as a Training Officer
Can work with minimum supervision
Should have excellent English communication skills, both verbal and written
Proficient in MS Office application and Powerpoint
With strong Human Relation Skills and can work with all levels in the organization
Computer Literate and multi-task oriented
Should be organized and keen to details

Essential Job Responsibilities:
Assist the Human Capital Management Manager in the preparation of training materials
Responsible in safe keep of records for future use
Responsible in measuring effectiveness of Trainings conducted by using the Net Promoter Score Tool
Acts as the Document Controller for the Capability Building Team
Ensure proper filing of documents based on the established requirements of the group
Responsible in organizing and scheduling training events as guided by the Human Capital Management Manager
Other related tasks being assigned from time to time by the Human Capital Management Manager

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Title: Human Capital Management Associate (Human Resources)
Requirement(s): 1

Required Qualifications:
College graduate with a degree in Psychology, Human Resources or equivalent experience
Must have at least 2-3 years experience as an HR Generalist (Handling Recruitment, Employee Handbook Policies and Procedures, Performance Management, and Employee Separation)
Can work with minimum supervision
Should have excellent English communication skills, both verbal and written
Proficient in MS Office application and Powerpoint
With strong Human Relation Skills and can work with all levels in the organization
Computer Literate and multi-task oriented
Should be organized and keen to details

Essential Job Responsibilities:
Assist the Human Capital Management Vice President in Recruitment, Compensation and Benefits, Employee Policies and Procedures, Performance Management and Employee Separation
Responsible in safe keep of records
Update 201 files of employees
Other related tasks being assigned from time to time by the Human Capital Management Vice President

For interested applicants please send your updated resume.

Email: at [e-mail]